
FOR SERVICE
TECHNICIAN
ON
Y
-
DO
NOT
REMO
VE
OR
DESTRO
Y
POUR
LE
TECHNICIEN
SEULEMENT
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N
E
P
AS ENLEVER
NI
D
TRUIRE
PART
NO.
46197042905
PAGE
2
Date : 14-Feb-2008
TROUBLESHOOTING GUIDE
NOTE: After problem(s) are fixed, please run the diagnostic test to ensure that there have no other issues.
POSSIBLE CAUSE/TEST PROBLEM
NOTE: Possible Cause/Tests must be performed in the sequence shown for each problem.
WON'T POWER UP
(buttons do not respond when
pressed)
1. Check that the unit is plugged into a working outlet and for blown fuses.
2. Check for power going to Central Control Unit (CCU) by listening for a click in the CCU when unit is plugged in. If no
click, replace CCU.
3. Unplug washer or disconnect power.
4. Check continuity of line cord and line filter.
5. Check harness connections to CCU.
6. Plug in washer or reconnect power.
7. Check the button/LED assembly by selecting different cycles and changing the modifiers and options available to
confirm the button/LED assembly is responding.
8. Check the connection of the power cord to the line filter and at the CCU. Check to confirm the door closes fully.
WON'T START CYCLE
1. Open and close the door. The door has to be opened between consecutive wash cycles.
2. Check the door switch/lock unit using the diagnostics. See Quick Diagnostic Test.
3. If door is locked, drain the unit.
4. Unplug washer or disconnect power.
5. Check the wire harness connections.
6. Plug in washer or reconnect power.
7. Check the button/LED assembly by selecting different cycles and changing the modifiers and options available to
confirm the button/LED assembly is responding.
WON’T SHUT OFF
1. Check for a Fault/Error Code on the display.
2. Switch knob to OFF position.
3. Check the button/LED assembly by selecting different cycles and changing the modifiers and options available to
confirm the button/LED assembly is responding.
4. Unplug washer or disconnect power.
5. Check that the drain hose and drain pump filter are clear of foreign objects and not plugged.
6. Plug in washer or reconnect power.
7. Check drain pump.
8. Verify CCU operation by running a Quick Diagnostic Test or any cycle.
9. Check Knob assembly on the CCU to ensure the direction is properly oriented. See page 9.
CONTROL WON'T ACCEPT
SELECTIONS
1. Switch knob to OFF position.
2. Drain the unit, and then check that the drain hose and drain pump filter are clear of foreign objects.
3. Check the button/LED assembly by using the Universal test mode.
4. Unplug washer or disconnect power.
5. Check harness connections.
6. Plug in washer or reconnect power.
7. Verify CCU operation by running a Diagnostic Test or any cycle.
WON'T DISPENSE
1. Verify the unit is level.
2. Verify dispenser drawer is not clogged with detergent.
3. Check water connections to the unit and within the unit. Check for plugged screen in water source.
4. Check the water supply and the water valve.
5. Unplug washer or disconnect power.
6. Check harness connections.
7. Plug in washer or reconnect power.
8. Verify CCU operation by running a Quick Diagnostic Test or any cycle.
WON'T FILL
1. Check installation. Verify hot and cold water faucets are open.
2. Check inlet valves.
3. Unplug washer or disconnect power.
4. Check water connections to the unit and within the unit. Make sure water supply hoses are unobstructed. Check for
plugged screen.
5. Plug in washer or reconnect power.
6. Check operating pressure switch.
7. Check drain pump motor.
8. Verify CCU operation by running a Quick Diagnostic Test or any cycle.
9. Check the steps listed under WON'T DISPENSE.
OVER FILLS
1. Verify the unit is level.
2. Check pump drain system – this could indicate a failure to drain.
3. Unplug washer or disconnect power.
4. Check operating pressure switch.
5. Check pressure switch hose.
6. Plug in washer or reconnect power.
7. Verify flow meter operation by blowing air though the part and measuring the resistance.
8. Verify CCU operation by running a Quick Diagnostic Test or any cycle.
DRUM WON'T ROTATE
1. Check drive belt.
2. Check drive motor.
3. Unplug washer or disconnect power.
4. Check wire harness connections.
5. Plug in washer or reconnect power.
6. Perform the Motor Continuity Test.
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